Delete your account
Permanently delete your YuanCity account
1What does deleting your account mean?
When you delete your account, your personal data, order history and preferences will be removed from our systems, except for certain minimal data that we must retain for legal or security reasons. This action cannot be undone.
2Warning
This action is irreversible.
Once the process is completed, your account and deletable data cannot be recovered.
3Quick verification
Must match the email registered in YuanCity.
We send it to you by email/SMS/WhatsApp if your account requires it.
4Contact us
Questions before deleting your account? Write to us:
contacto@yuancity.com5What will be deleted
- •Profile and personal information (name, email, phone).
- •Order history, payments and preferences.
- •Favorite items and saved lists.
- •Subscription data managed by YuanCity (external subscriptions must be canceled separately).
- •Messages and communications linked to your account within the service.
6Steps to delete your account
From the app
Open YuanCity → Settings → Account → Delete account and follow the steps. Confirm your identity (PIN/biometrics/OTP).
By email
Send to contact@YuanCity.com with the subject «Delete my account» including your registered email and country.
Verification and timing
We may request additional verification. We process within 30 days. Backups may take up to 90 days to be purged.
7Data that may be retained
| Data type | Reason | Period |
|---|---|---|
| Security/anti-fraud records | Prevention, investigation and security | Up to 12 months |
| Accounting/tax records | Legal obligations | Up to 7 years (depending on country) |
| Support tickets and emails | Assistance, claims defense | Up to 24 months |
| Backup copies | Integrity and disaster recovery | Up to 90 days |
The rest is securely deleted or anonymized.
8Subscriptions and billing
For your security, we may request additional verification in some cases. If you need help, write to contact@YuanCity.com.